SHIPPING POLICY
Shipping Policy
Thank you for choosing Splash Zone for your shopping needs. We are committed to ensuring your order is delivered to you in a timely and efficient manner. Please review our shipping policy outlined below:
Shipping Methods: We offer various shipping methods to cater to your preferences and urgency of delivery. These may include but are not limited to standard shipping, expedited shipping, and overnight shipping. The availability of these options may vary depending on your location and the items in your cart.
Processing Time: Orders are typically processed within 1-2 business days after payment verification. During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding.
Shipping Time: Shipping time refers to the time it takes for your order to be delivered after it has been shipped out from our warehouse. This duration may vary based on the shipping method selected during checkout, as well as your location. Please refer to the estimated shipping times provided during checkout for more accurate delivery estimates.
Shipping Costs: Shipping costs are calculated based on the selected shipping method, the weight of the items in your order, and your delivery address. You can view the shipping costs for your order during the checkout process before making payment.
International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Additionally, customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order and monitor its progress until it reaches your doorstep.
Delivery Issues: In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure that you receive your order as soon as possible.
Shipping Restrictions: Please note that certain items may be subject to shipping restrictions or regulations imposed by local authorities or shipping carriers. We encourage you to review any applicable restrictions before placing your order.
Contact Us: If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with us is a pleasant one.
Thank you for choosing Splash Zone! We appreciate your business.